Welcome to Astro Clean! Below is a bit of info about how we work:
How often we will visit – We will visit every 1 or 2 months based on your chosen frequency. We kindly ask for flexibility of a few days either side of the exact date, to allow for delays due to bad weather, and for us to optimise our schedule with those on your road.
We will always text you the night before we are due, kindly asking you to provide access for the next day, unfortunately we cannot offer specific days or times due to the number of customers we serve and the fact that each day comes with its own uncertainties such as weather.
Access – Sometimes you may forget to leave the back gate unlocked for us to clean the rear windows, this is totally fine – we will try, within reason, to unlock the gate by reaching over for example, but if we cannot gain access to all windows, we clean what we can and charge 2/3 of your normal price, or full price if the windows we are able to access equate to more than half of the total job.
(some people leave a Post-it note on their front door when they get our text!)
Bad Weather – Our pure water cleaning system cleans just as effectively when it is raining, so we will still come and clean in mild to moderate rain to provide you with great results. Rain only affects the results of traditional window cleaners as they use soap when they clean. Rain water clings to the soap residue causing imperfections, this is where the common misconception stems from. If the weather is too bad we will contact you to reschedule.
Payment – We have tried and tested many forms of payment and direct debit seems to be most effective for a business such as ours. You never have to worry about paying an invoice and we never have to chase payment. It is completely secure, you are protected under the direct debit guarantee and you will only ever be charged exactly what we invoice you via text, 5 days after we clean. Direct debit is our preferred method of payment.
Complaints Procedure – If for any reason you are not happy with the work we have carried out, please let us know within 48 hours and we will come and resolve it as soon as possible – astro-clean.co.uk/feedback .
Cancelling our Services – You are free to cancel the service at any point, simply drop us a message or give us a call.
Confidentiality – All customer information is kept on our secure database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the Data Protection Act.